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At HN Jewellers, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to make your shopping experience as pleasant as possible.

1. Eligibility for Returns and Exchanges

- You may return or exchange a product purchased from HN Jewellerswithin 6 days from the date of receipt.
- To be eligible for a return or exchange, the product must be in its original condition, including all packaging, tags, and accessories.

2. Return Process

To initiate a return or exchange, please follow these steps:

Returning a Product:

1. Contact our Customer Support Team at [email address] to request a Return Authorization (RA) number.
2. Securely pack the item(s) to be returned, along with a copy of the original packing slip and RA number provided by our Customer Support Team.
3. Ship the package to the address provided by our Customer Support Team.

Exchanging a Product:

1. Contact our Customer Support Team at [email address] to request an Exchange Authorization (EA) number.
2. Securely pack the item(s) to be exchanged, along with a copy of the original packing slip and EA number provided by our Customer Support Team.
3. Ship the package to the address provided by our Customer Support Team.

3. Return Shipping

- Return shipping costs are the responsibility of the customer unless the product is defective or an error was made by HN Jewellers.
- We recommend using a trackable shipping method and retaining proof of shipping for your records.
- HN Jewellersis not responsible for items lost or damaged during return shipping.

4. Refunds and Exchanges

- Once we receive and inspect the returned item(s), we will process your refund or exchange within [number] business days.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be shipped to the address provided during the exchange authorization process.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

- Customized or personalized jewelry.
- Items that show signs of wear, alteration, or damage not caused by HN Jewellers.
- Earrings for hygiene reasons (unless they are defective).

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact our Customer Support Team at [email address] within [number] days of receiving the product. We will provide instructions for returning the item, and a replacement or refund will be processed promptly.

7. Contact Information

If you have any questions or concerns about our Return Policy, please contact us at [email address]. Our Customer Support Team is here to assist you.

Thank you for choosing HN Jewellers. We value your satisfaction and hope you enjoy your jewelry selections.